Solve Your Customers’ Problems in Record Time
Focus on what matters the most for your business – offering superior customer experiences. Choose Help Desk powered by MyKumpany technology. The cloud-based solution makes it easy for your customers to log in and raise tickets for a range of technical or non-technical issues. It prioritises, categorises and assigns the tickets to suitable help desk personnel for swift resolution and better customer retention. Automate your customer support activities with ease.
Features & Benefits
From resolving problems through a centralised system to offering an enhanced customer experience, Help Desk simplifies customer support activities efficiently.
- Custom Workflow for Managing Tickets
- Access Control
- Action through Emails & SMS Notifications
- Reports and Analytics
- Auto Escalate Issues
- Agent and Group Management